Refund policy

Return and Exchange Policy

At Zaretha, we are committed to providing a simple and convenient return and exchange process for our customers. This policy is designed to comply with applicable EU consumer protection laws and to ensure customer satisfaction with purchases.

1. Right of Withdrawal

Under EU law, customers have the right to withdraw from their purchase within 60 days after receiving the product, without having to provide any reason.

This right applies to most products, with certain exceptions, such as personalized items or sealed products that have been opened.

2. Conditions for Returns and Exchanges

To be eligible for a return or exchange:

  • The product must be unused, show no signs of wear, and be in its original packaging.

  • The product must be returned within 60 days from the delivery date of the last item in the order.

  • The customer is responsible for return shipping costs unless the product is defective, damaged, or incorrect.

3. Return Process

Contact Us:
Send an email to support@zaretha.com with your order number and the reason for your return.

Return Instructions:
After reviewing your request, we will provide you with instructions on how to return the product.

Return Shipment:
Send the item back to the return address provided by our support team. You are responsible for the return shipping costs unless the return is due to an error on our part.

Inspection:
Once we receive the returned item, we will inspect it within 5 business days.

4. Exchange Process

Contact Us:
Send an email to support@zaretha.com with your order number and details of the item you wish to exchange.

Return the Original Item:
Follow the same return process described above.

Exchange Shipment:
We will send the replacement item after the returned product has been received and inspected.

Additional shipping costs may apply to exchanges.

5. Refund Process

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.

  • Processing Time: Refunds may take up to 14 business days to appear in your account after they have been processed.

Please note that the exact time for the refund to appear may depend on your bank or payment provider.

6. Non-Returnable Items

The following items are not eligible for return:

  • Personalized or made-to-order products.

  • Sealed products that have been opened, such as hygiene products or underwear.

7. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us immediately at support@zaretha.com within 60 days of receiving your order.

Return or Exchange:
We will offer a return or replacement at no additional cost to you when the product is confirmed to be damaged, defective, or incorrect.

Inspection:
We may request photos or other evidence of the damage or defect before processing your return, replacement, or refund.

8. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact our Customer Support Team:

Zaretha Customer Support

E-mail: support@zaretha.com