Shipping Policy

At Zaretha, our goal is to make sure your order reaches you safely and as smoothly as possible. Please review the information below to understand how our shipping process works.

Order Processing

Orders are generally processed within 1–3 business days after they are placed.

Business days do not include weekends or public holidays. Once your order has been processed and prepared for shipment, you will receive a shipping confirmation email.

Delivery Times

Zaretha ships internationally.

Estimated standard delivery time is:

5–15 business days, depending on the destination, local postal services, and other logistical factors.

Please note that delivery estimates are not guaranteed. Customs clearance, carrier delays, local postal disruptions, holidays, weather conditions, or other circumstances outside our control may affect delivery times.

Shipping Costs

We offer complimentary worldwide shipping on all orders, with no minimum purchase requirement.

Order Tracking

Once your order has been dispatched, we will send you a confirmation email containing your tracking number.

Tracking information may take approximately 24–48 hours after dispatch to become available or update within the carrier's system.

You can use the provided tracking number to follow the progress of your shipment.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Any such charges are the responsibility of the customer and are not included in the product price.

Zaretha does not control these charges and cannot predict their amount. We recommend contacting your local customs authority if you would like additional information regarding possible import fees before placing your order.

Customs procedures may also cause delays that are outside Zaretha's control.

Lost or Delayed Orders

Although we work to ensure orders arrive within the estimated delivery period, unexpected delays may occasionally occur.

If your order has not arrived within 30 business days from the date of dispatch, please contact our Customer Support Team at support@zaretha.com.

We will review the available tracking and shipping information and assist you in investigating the situation.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible at support@zaretha.com.

We will make reasonable efforts to update the address before the order is dispatched. However, once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.

Zaretha is not responsible for orders delivered to an incorrect address provided by the customer.

Delivery Issues

If your tracking information indicates that your package has been delivered but you have not received it, we recommend first checking:

Your mailbox or designated delivery location

Other members of your household

Neighbors or building reception

The local carrier or postal service

If you still cannot locate the package, contact us at support@zaretha.com and our team will assist you with the available shipping information.

Contact Us

If you have any questions regarding your order, shipment, delivery, or tracking information, please contact:

Zaretha Customer Support

Email: support@zaretha.com

We will do our best to respond to customer inquiries as quickly as possible.